Fitness wearables disconnected for one day and counting

Garmin fitness devices have been disconnected for nearly a day after the company suffered a major outage, reports the Verge.

The outage may be caused by a ransomware attack. The outage was first reported by Garmin July 23. It affects Garmin wearables, apps and call centers, which has made customer support impossible.

The message on the Garmin Connect website reads, “We’re sorry. We are currently experiencing an outage that affects Garmin.com and Garmin Connect. This outage also affects our call centers, and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience.”

Garmin Connect allows customers to obsessively track their exercise performance and fitness goals. FlyGarmin, the navigation service that supports Garmin’s aviation devices, has also been down affecting some pilots, reports ZDNET.

The ransomware attack has encrypted Garmin’s internal network and some production systems, according to ZDNET. The company is planning a multi-day maintenance window to deal with the attack’s aftermath, which includes shutting down its official website, Garmin Connect, FlyGarmin, and even some production lines in Asia.

Screenshot: Garmin website